Shipping policy

Our Commitment to Your Stationery At aceprom.shop, we understand that stationery is delicate. Every journal, pen, and desk accessory is hand-inspected and secured in protective, moisture-proof packaging to ensure it arrives in pristine condition at your doorstep in the United States.

1. Shipping Destinations & Rates

• Region: We proudly serve the United States exclusively.

• Shipping Fee: FREE Standard Shipping on all orders. No hidden fees or surprise customs charges.

2. Delivery Timeline

• Processing Time: 1-3 business days (Monday – Friday).

• Transit Time: 6-9 business days (Monday – Friday).

• Total Estimated Delivery: 7-12 business days.

3. Shipping Guarantee Every package is dispatched from our facility in Germany. We prepay all import duties and taxes so that your experience is seamless upon delivery in the U.S.

4. Contact for Shipping Inquiries If you have questions regarding your shipment, please reach out to our support team:

• Email: info@aceprom.com

• Phone: +49-75877804293

• Address: Bahnstraße 173, 64390 Erzhausen, Germany