Refund policy
Our Service Promise At aceprom.shop, your satisfaction with our stationery is our top priority. Our return policy is designed to be as clear and fair as possible.
1. 30-Day Return Period You have 30 days from the date of delivery to return any item. To be eligible, stationery must be in its original, unopened packaging without any signs of use (no writing or marks).
2. How to Start a Return Please do not send items back without prior authorization. Follow these steps:
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Contact us at info@aceprom.com with your order number.
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Once authorized, ship the package to our headquarters: aceprom.shop | Bahnstraße 173, 64390 Erzhausen, Germany
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
3. Refund Process Once received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 1-3 business days and credited back to your original payment method.
4. Damaged or Defective Goods If your stationery arrives damaged (e.g., bent notebook corners or leaking pens), aceprom.shop will provide a full replacement or a 100% refund at no extra cost to you. Please contact us immediately with photos of the damage.
5. Contact Our Business Office For any questions related to refunds, please contact our German office:
- Email: info@aceprom.com
- Phone: +49-75877804293
- Address: Bahnstraße 173, 64390 Erzhausen, Germany
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